Description

“When written in Chinese, the word ‘crisis’ is composed of two characters. One represents danger and the other represents opportunity.” John F. Kennedy

If a crisis is imminent, your company needs to move fast; and, in order to do that, the individuals in charge of managing the crisis need even faster insights to make the right decisions Regardless of how large or small the crisis may be, the first step should always consist in the analysis of the events; thus, the most appropriate solutions can be delivered.

This course is directed to provide participants with fundamentals of Crisis Management, as well as, Crisis Prevention, Analysis, Solutions and Strategies. Furthermore, the training includes comprehensive concepts about Crisis Command, Control, Communications, Intelligence and Stakeholder Response. During the training sessions, students are provided with specific Crisis Management templates. which can be be taken away to use in their own organizations.

PROGRAM OBJECTIVES

Upon completion of this course, participants will have a sound understanding about:

• Principles of Crisis Management
• Crisis Management terminology
• Defining a crisis and identifying what dictates effective leadership during these instances
• The importance of building, motivating and leading a Crisis Management team
• Common best practice for planning, implementing and evaluating Crisis Management procedures
• Essential communications initiatives to be taken during a crisis

LEARNING OUTCOMES:

By the end of this course, participants should be able to:

• Recognize signs of critical situations
• Use common practices to prevent a crisis from taking place
• Detect, identify and respond to potential crises in real-time
• Create solutions before the clients even know that there is a problem
• Apply best practices in crisis communication
• Use crisis measurement and monitoring to empower decision makers crafting effective messages
• Minimise the potential impact of a disaster

WHO SHOULD ATTEND

Anyone who wants to gain a greater understanding of Crisis Management, and wants to be challenged by realistic scenarios, including:

Business Managers
Business Owners
Office Administrators
Office Managers
Program Managers
Sales Managers
Staff Members
Team Leaders
Team Supervisors